Frequently Asked Questions
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Frequently Asked Questions
How long has FurnitureGeek.com been in business? 
FurnitureGeek.com® is a division of BoSmith Furniture of Florence. We are a
Family business and have been in the retail furniture business for over 50 years;
we are now in our third generation. We have three physical locations in SC, Hartsville,
Bishopville, and Florence. We are members of the South Carolina Better Business
Bureau and you can see our listing on their website by clicking
here. We are also members of our local Chamber of Commerce. We pride ourselves
in standing behind the products we sell and the service we provide.
Many of our products can simply be purchased online by clicking “add to cart”.
However, some of our manufacturers do not allow all of their products/prices to
be published online therefore you would need to get pricing by clicking “add to
quote cart”, by calling us toll free at 1-800-662-2612, or
CONTACT US by e-mail. Upon placing an order, you will receive an email confirmation.
What sets your company apart from the other Carolina Discounters?
We are Glad you asked!!
- We gladly accept credit cards while many discounters charge extra for their use.
- We only ask for 1/3 as a deposit where most other companies ask for the full
amount.
- The remaining balance is not charged until your furniture comes into our warehouse
where most other companies have made you pay at the time you placed the order.
- Our delivery charge is guaranteed to be within 5% of the delivery fee and is
not due until you receive your order. Other companies will not guarantee the
delivery charge at all.
- We handle all damage claims and repairs, where other companies make you do that
yourself.
- If an item happens to be delivered damaged, we will gladly credit you the amount
of the item until it is redelivered. Because other companies would already have
your money, they probably won’t be in as great a hurry to replace the item.
- We have a dedicated customer service staff to handle all of our claims; most
other companies make you deal with the salesperson who may not be as interested
in helping you because they only get paid if they sell. Our customer service
department gives weekly updates until your claim is resolved.
- We are an online and local Better Business Bureau member with NO claims filed
against us.
How can you sell so much lower than other stores?
Since we sell so much furniture, we are able to work on a much lower profit margin
than your local store can. Because of our volume on the name brands we carry
we are able to qualify for bulk discounts that we can then pass on to you.
Do you only sell on the Internet?
No, we have three stores in South Carolina where we sell all of the lines we
show online plus many others. If you live nearby we would love for you to stop
by one of our showrooms and view our selection just give us a call and we will
give you directions to our closest location. If you do not live close or just
do not have the time, please review our online selection and call us with any
questions you may have or
CONTACT US
We do not charge sales tax, except on items shipped to South Carolina (8%).
Local or state laws may vary concerning purchases shipped to you from "out of
state". We will leave it up to you to report if you deem necessary. Some states
do randomly check our delivery slips at interstate checkpoints and send out requests
for individuals to pay the sales tax.
How do I pay for my order?
We accept Visa, Master Card, and Discover credit cards.
You may also make payment by certified check or money order by mailing it to:
FurnitureGeek.com
185 West Evans Street
Florence, SC 29501
We ask for 1/3 of the total purchase price to be paid upon ordering. The remaining
amount is due when the furniture arrives in our warehouse. The delivery amount
is due at the time of order. The delivery company will take cash, certified check
or money order.
We recommend credit cards!
1. It makes things simpler for us.
2. Most credit cards unlike other forms of payment offer you better buyer protection
and in many cases, extended warranties.
How long does it take to receive my order?
The delivery times depends a great deal upon availability. If the items are
in stock at the manufacturer, we average 4 – 8 weeks on the East Coast and 6 –
12 weeks on the West Coast for delivery. There is a great chance you will receive
your items quicker and we will always do everything we can to insure timely delivery.
Please Note: These are estimates, not guarantees. When it comes to delivery
times, we are at the mercy of the manufacturer. Normally we are able to pick
up your furniture from the mfg. within 2-4 weeks of your order. At that point
your furniture will be on the next truck to your area which is about every 1-
3 weeks on the East Coast, and 3-5 weeks on the West Coast. If we see there's
going to be an unusual delay in your shipment, we will notify you.
Upholstery orders may take longer than our estimates to due manufacturer production
lead times. For all Home Team Products productions times vary so please ask your
sales associate.
You may cancel your order anytime after placing your order. If your furniture
has not been picked up from the factory, you may cancel it at no charge. However,
if the item has already been picked up, you will be responsible for a 30% restocking
fee. If at the time of delivery you decide you do not want the furniture or thought
it would match your decor better, you can refuse the shipment, at this point you
would only be charged the delivery fee and a 30% restocking fee. After our delivery
team has left your house and you decide to return the furniture, simply return
the furniture to us at your expense and we will gladly give you a refund less
30% restocking fee. You may contact us at any time to check the status of your
order.
When will I be contacted before delivery?
You will be contacted by our in-home delivery service approximately 3-4 days
before delivery. They will give you the day and time (within a four hour window) the
delivery should be made. Deliveries are made seven days a week from 8am to 10pm. If
you have a special request for delivery to be made during certain times of the
day or days of the week please tell us when placing the order so it can be scheduled
appropriately.
Please note: -- Since our delivery service makes on average 25-50 deliveries per trip over
a 3-5 day period, they may experience unforeseen situations which may cause your
delivery to be delayed into a new time frame or to the next day. If this does
happen, our in-home delivery service will contact you with a new delivery time.
We will always try to be on time for deliveries, but we do ask for you to be flexible.
Our Suggestion – Our home delivery service will be glad to try to accommodate any special request
you may have, so please when they are scheduling your delivery please ask them
so that they may accommodate you.
What does delivery include?
White Glove Delivery Includes - Our delivery service will unbox the furniture,
place it in the room of your choice and assemble any items that need assembly.
They will attach the mirror to the dresser, assemble the bed and level any items
that may have shifted during delivery. Due to insurance restrictions, our delivery
service is unable to hang mirrors directly on walls. Due to the large number
of deliveries made on a single trip, our delivery personnel cannot transport the
used packaging materials and cannot be responsible for hauling off the cardboard
or packaging debris. Please instruct the delivery personnel where you would like
the debris to be placed for your local bulk garbage pickup.
Drop Off Delivery Includes – Our delivery service will unload the items from the truck and place them at
your discretion in your garage, driveway, or at your doorstep. They will not
unbox the items. You will need to be prepared to inspect the furniture as our
delivery team will be on a tight schedule and will have limited time to wait.
What do I need to do regarding delivery and setup of the furniture?
1. Please have the room and a path clear for delivery.
2. Please measure your room and stairways if applicable to make sure the furniture
will fit properly. Some of the items we sell are very large and do not go up
stairways with turns very well. If you are unsure if an item will fit, please
ask your sales person for exact measurements prior to ordering. It is the customer’s
responsibility to make sure all items will fit.
Can I pick up the items instead of having them delivered?
Yes, you can. We have two locations you can pick the furniture up from. Either
our warehouse here in Florence, SC or from our delivery service in Archdale, NC.
There is a pick up fee which varies by order, if you would like to pick it up
let us know and we will get the pick fee amount form our delivery service. This
amount helps cover shipping from the manufacturer.
Special Note: We do ask for you to completely inspect the furniture at the time of pick-up.
Once it leaves our dock on your vehicle, we can not be responsible for damage.
If you do find a manufacturer defect once you get home, please call us so we can
assist you with getting it corrected. On large orders, we strongly recommend
that you allow us to delivery the items. Delivery includes insurance and by the
time you add up the cost to rent a truck, you will most likely not be saving very
much.
Can I return the furniture?
If at the time of delivery you decide you do not want the furniture or thought
it would match your decor better, you can refuse the shipment, at this point you
would only be charged the delivery fee and a 30% restocking fee. After our delivery
team has left your house and you decide to return the furniture, simply return
the furniture to us at your expense and we will gladly give you a refund less
30% restocking fee. You may contact us at any time to check the status of your
order.
I have searched a great deal and found another discount dealer with slightly
lower prices. Will you match their price?
We normally have the lowest prices around and we are constantly checking with
our competitors to make sure that stays true. If you are able to find a lower
price, we will certainly try to match the entire price including delivery and
setup. Many companies may offer slightly lower prices on the furniture but charge
more for delivery.
Remember, price certainly matters but is not everything, we are confident overall
you will have a much better experience with us than other discount dealers.
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What happens if I order something and it comes in damaged or defective? Occasionally, the furniture may experience minor damage during shipment or it
may contain manufacturer defects. Please take your time an inspect all the furniture
upon delivery and denote any damages or defects on the delivery ticket(bill of
lading), as it is much easier to have these problems corrected when denoted on
the delivery ticket.
PLEASE DENOTE ON DELIVERY SLIP EVEN IF YOU KEEP AN ITEM
If your delivery is taking place during our normal business hours, 9-6 Mon. –
Fri. & 9 – 5, on Sat., please call us and we will help you determine what
to do.
If your delivery is taking place after our normal business hours please contact
our on call customer service person and they will help you determine what to do.
The phone number will be provided before your scheduled delivery time. If you
have misplaced the number the delivery team will be able to give you the number.
Damaged Furniture: If you are directed to keep the piece of furniture that is damage we will we
have a professional furniture technician come to your home and correct the problem.
If the problem is not corrected to your satisfaction, we will have a new piece
sent to you at no additional cost. If you are directed to refuse the item we
will have it replaced or repaired (per our manufacturer’s recommendation) and
redelivered to you at no additional cost. In the event an item is returned you
may request a credit for that item until the item is returned to your home. Please take your time an inspect the furniture upon delivery, as it is much easier
to have any problems corrected if they are noted on the delivery receipt.
For extremely simple fixes such as replacing a broken handle, we will Fed-ex
the parts to you and ask you to install them.
If an item needs to be repaired, how long will it take and how good will it look?
When a repair is done, you will never know it was repaired!! The in house repair technicians used by our delivery service are more than
simple repairmen, they are more like artists. We guarantee their work and if
you are not completely satisfied when the item is returned please refuse the item
and a new one will be ordered. We have that much confidence in their ability.
Can you send me a catalog?
In trying to keep expenses low (and in turn your prices), we do not print paper
catalogs. Instead, we encourage you to add items that show no price to your quote
cart and submit it for pricing. If a picture is not available on our web site
of the piece you are interested in please let your sales rep know and one can
be emailed to you. If you find an item on one of our manufacturer web sites that
is not on our web site please email it to us and one of our sales associates will
contact you with pricing information.
CONTACT US
How can I check on my order?
You can access your account or contact us to check on your order. We work diligently
to update the status of your order every 7 to 14 days inside your account. Any
time an update is posted to your order you will receive an email notification
via the email address on file.
* FurnitureGeek is a registered trademark of Bosmith Furniture Inc., of Florence.
